Shop Policies
Store Policies :
Thank you for supporting our small business grow. Your satisfaction is our primary goal and we will strive to be as transparent as possible about our products and services , so that you can have all the necessary information needed to make your decision to purchase from us.
Return Policy : All sales are final unless an error occurred on behalf of 5E Naturals. Due to the nature of our products, we do not offer returns. That being said, your satisfaction is our goal and we truly believe that you will love our products. In case you are unhappy, please let us know within 7 days after your order is delivered. We want you to have a positive experience and we will work with you if you are not pleased with your purchase.
Cancellations : We will do our best to ship orders within 2-3 business days of placement. If you change your mind and would like to cancel your order, please let us know within 24 hours of placing the order. We cannot issue refunds or credits for cancellation requests received after an order ships.
Replacement Items : If an item arrives damaged, please let us know within two days of the date it was delivered and we will ship a replacement item to you. After 2 days, we will not be able to assist you. Please send a photo with your message that shows the damaged item so we can verify, understand and improve any shipping issues.
Product Information : All our products are handmade using organic and natural ingredients in a clean and disinfected environment. Our products are formulated based on tried and tested age old ayurvedic recipes. Products are not intended to treat, cure, prevent or diagnose any medical condition. If pregnant or nursing, or if you are concerned about a particular health condition, please consult your physician before using our products. Always do a patch test before using the products for the first time and stop using in case of any allergic reaction.
Fragrance Preferences : No refunds, exchanges, and /or returns will be issued or accepted as a result of personal opinions or preferences with regards to fragrance.
Fragrance, like taste, is a matter of personal preference and is perceived differently by each individual. It is also important to keep in mind that how a fragrance smells on the skin and how long it lasts is ultimately determined by each person’s unique body chemistry, not the fragrance of the product. All fragrances do not work well for all people and that is the risk we choose to take when purchasing scented products online.
Natural Products and Weather : We take pride in making our products completely natural and organic without using artificial preservatives or stabilizers. Everything is completely natural which makes it vulnerable to the weather. Shipping during cold or hot weather may cause freezing or melting. This will definitely alter the texture of some of our products, especially hair butters, lotion bars, shampoo bars, gloss bars, creams and moisturizers. If the product is frozen, allow time for the product to heat up to room temperature. If the product has melted when you receive it, put it in the refrigerator for a few minutes so that it can resolidify. Melted butters may appear half full in the container, but you are not receiving less product. When the butter melts, it will no longer look whipped and will be thicker like a balm.
We will not reship or offer refunds for products that melt or freeze during shipping. Melting or freezing does not affect the wonderful nourishing properties of our products and they are still completely safe to use.
Shipping : We will process your order within 2-3 business days unless otherwise notified. Shipping will then take an additional 1-5 business days depending on your shipping selection. We will work hard to provide quick order processing but sometimes due to the number of orders we receive or other issues outside of our control, it may take longer.
Please note that the orders are shipped using USPS, Monday through Friday. In the case of a holiday, orders are shipped on the next business weekday. If the product is out of stock, please allow 5-10 business days for products to be processed and shipped out. We will notify you if this happens. When your order ships, you will receive an email or message containing your order tracking information, so be sure to enter your correct contact information when placing an order.
Contact us : If you have any questions or concerns about our products or your order, please feel free to contact us via email: customerservice@5enaturals.com. Please allow 1-3 days for a response to your message. We will do our best to get back to you as soon as possible. Our business days are Monday- Friday and we usually do not answer messages over the weekend.
Our products have detailed descriptions and information regarding usage. Kindly take time to go through the information regarding the products before you send a message. This will help save time for both of us. We hope that all this information is helpful with your purchasing decision. We truly appreciate all of our customers and we will continue to work hard to provide quality products with efficient shipping and good customer service.
Thank you for your support.
5enaturals llc Privacy Policy This Privacy Policy describes how we handle personal information collected, used, and shared when a visitor or customers access 5enaturals llc .
SECTION 1 - TRANSACTIONAL INFORMATION What do you do with my information? When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer Internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. How do I withdraw my consent? After you opt-in, if you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at customerservice@5enaturals.com.
SECTION 3 - DISCLOSURE Do you disclose my information? We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - ONLINE STORE Our online store is hosted by Shopify. If you choose a direct payment gateway to complete your purchase, the online store transmits your credit card data. The store data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
SECTION 5 - THIRD-PARTY SERVICES In general, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. You can opt out of targeted advertising by: Facebook - https://www.facebook.com/settings/?tab=ads Google - https://www.google.com/settings/ads/anonymous Bing - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service. Links When you click on links on our store, they may direct you away from our site. We are not responsible for the content or privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - DO NOT TRACK Our website uses “Cookies” as data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
SECTION 8 - AGE OF CONSENT By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at customerservice@5enaturals.com
Thank you for supporting our small business grow. Your satisfaction is our primary goal and we will strive to be as transparent as possible about our products and services , so that you can have all the necessary information needed to make your decision to purchase from us.
Return Policy : All sales are final unless an error occurred on behalf of 5E Naturals. Due to the nature of our products, we do not offer returns. That being said, your satisfaction is our goal and we truly believe that you will love our products. In case you are unhappy, please let us know within 7 days after your order is delivered. We want you to have a positive experience and we will work with you if you are not pleased with your purchase.
Cancellations : We will do our best to ship orders within 2-3 business days of placement. If you change your mind and would like to cancel your order, please let us know within 24 hours of placing the order. We cannot issue refunds or credits for cancellation requests received after an order ships.
Replacement Items : If an item arrives damaged, please let us know within two days of the date it was delivered and we will ship a replacement item to you. After 2 days, we will not be able to assist you. Please send a photo with your message that shows the damaged item so we can verify, understand and improve any shipping issues.
Product Information : All our products are handmade using organic and natural ingredients in a clean and disinfected environment. Our products are formulated based on tried and tested age old ayurvedic recipes. Products are not intended to treat, cure, prevent or diagnose any medical condition. If pregnant or nursing, or if you are concerned about a particular health condition, please consult your physician before using our products. Always do a patch test before using the products for the first time and stop using in case of any allergic reaction.
Fragrance Preferences : No refunds, exchanges, and /or returns will be issued or accepted as a result of personal opinions or preferences with regards to fragrance.
Fragrance, like taste, is a matter of personal preference and is perceived differently by each individual. It is also important to keep in mind that how a fragrance smells on the skin and how long it lasts is ultimately determined by each person’s unique body chemistry, not the fragrance of the product. All fragrances do not work well for all people and that is the risk we choose to take when purchasing scented products online.
Natural Products and Weather : We take pride in making our products completely natural and organic without using artificial preservatives or stabilizers. Everything is completely natural which makes it vulnerable to the weather. Shipping during cold or hot weather may cause freezing or melting. This will definitely alter the texture of some of our products, especially hair butters, lotion bars, shampoo bars, gloss bars, creams and moisturizers. If the product is frozen, allow time for the product to heat up to room temperature. If the product has melted when you receive it, put it in the refrigerator for a few minutes so that it can resolidify. Melted butters may appear half full in the container, but you are not receiving less product. When the butter melts, it will no longer look whipped and will be thicker like a balm.
We will not reship or offer refunds for products that melt or freeze during shipping. Melting or freezing does not affect the wonderful nourishing properties of our products and they are still completely safe to use.
Shipping : We will process your order within 2-3 business days unless otherwise notified. Shipping will then take an additional 1-5 business days depending on your shipping selection. We will work hard to provide quick order processing but sometimes due to the number of orders we receive or other issues outside of our control, it may take longer.
Please note that the orders are shipped using USPS, Monday through Friday. In the case of a holiday, orders are shipped on the next business weekday. If the product is out of stock, please allow 5-10 business days for products to be processed and shipped out. We will notify you if this happens. When your order ships, you will receive an email or message containing your order tracking information, so be sure to enter your correct contact information when placing an order.
Contact us : If you have any questions or concerns about our products or your order, please feel free to contact us via email: customerservice@5enaturals.com. Please allow 1-3 days for a response to your message. We will do our best to get back to you as soon as possible. Our business days are Monday- Friday and we usually do not answer messages over the weekend.
Our products have detailed descriptions and information regarding usage. Kindly take time to go through the information regarding the products before you send a message. This will help save time for both of us. We hope that all this information is helpful with your purchasing decision. We truly appreciate all of our customers and we will continue to work hard to provide quality products with efficient shipping and good customer service.
Thank you for your support.
5enaturals llc Privacy Policy This Privacy Policy describes how we handle personal information collected, used, and shared when a visitor or customers access 5enaturals llc .
SECTION 1 - TRANSACTIONAL INFORMATION What do you do with my information? When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer Internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. How do I withdraw my consent? After you opt-in, if you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at customerservice@5enaturals.com.
SECTION 3 - DISCLOSURE Do you disclose my information? We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - ONLINE STORE Our online store is hosted by Shopify. If you choose a direct payment gateway to complete your purchase, the online store transmits your credit card data. The store data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
SECTION 5 - THIRD-PARTY SERVICES In general, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. You can opt out of targeted advertising by: Facebook - https://www.facebook.com/settings/?tab=ads Google - https://www.google.com/settings/ads/anonymous Bing - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service. Links When you click on links on our store, they may direct you away from our site. We are not responsible for the content or privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - DO NOT TRACK Our website uses “Cookies” as data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
SECTION 8 - AGE OF CONSENT By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at customerservice@5enaturals.com